Get in Touch With Us

This page explains how to reach the editorial team at Best Casino Sites, what we can realistically help with, and where to go instead when your question is about money sitting in a casino account. We are an independent research and comparison publisher covering US online casinos — we are not a casino, not a payment processor and not a regulator, so knowing which door to knock on saves you time.

Email the editorial team

Email is the only channel we operate. Write to [email protected] and a person on the team reads it. We aim to reply within two business days, and longer when a message needs us to re-check licensing, bonus terms or payout conditions before answering.

Messages are handled by the same people who write and fact-check the pages, including Emily Chandler, who maintains our payout and bonus-terms research. Our most recent site-wide fact-check pass was completed Sep 25, 2026.

To get a useful answer first time, include:

• The casino or page you are asking about, by name.
• Your state — legal availability and payment options differ from one state to the next, and an answer that fits one reader can be wrong for another.
• The exact wording of any bonus or withdrawal term you are querying, copied from the casino's own terms page.
• Dates, if your question involves a deposit, a bonus expiry or a pending withdrawal.

Please do not send account numbers, card details, Social Security numbers or copies of ID documents. We never need them, and we will delete anything of that kind that arrives.

What we can help with — and what we cannot

We can help	We cannot help
Explaining how a wagering requirement, max bonus bet or cashout cap works in practice	Releasing a bonus, crediting free spins or reversing a forfeited balance
Correcting an error on one of our pages	Speeding up a pending withdrawal or a KYC review at a casino
Pointing you to the right regulator or complaints route for your state	Adjudicating a dispute between you and an operator
General guidance on payment methods, verification and deposit limits	Opening, closing or accessing a casino account on your behalf
Suggesting topics and reviewing reader feedback on our coverage	Offering betting advice, predictions or strategy that improves your odds

Where to take a casino account problem

If a withdrawal is stuck, a bonus was voided or an account has been frozen, contact the casino's own support first and keep everything in writing. Note the date, the agent's name and what you were told. Most operators publish a formal complaints procedure with a stated escalation timeline; follow it in order, because regulators and dispute services generally expect the operator's internal process to be exhausted before they will look at a case.

1. Raise it with casino support in writing and request a ticket or reference number.
2. Escalate internally using the operator's published complaints procedure.
3. If the site is licensed by a US state regulator, take an unresolved complaint to that state's gaming regulator or control board.
4. If the site is licensed offshore rather than by your state, your practical remedy is limited to the operator's own process and whatever its licensing body offers. This is one of the real differences between a state-licensed site and one that merely accepts US customers.

Only after those steps is it worth writing to us. We cannot force an outcome, but we do log patterns. If several readers report the same behavior at the same brand, that feeds into how we describe it.

Corrections, and how we treat the brands we cover

We may earn commission when a reader signs up through a link on this site. Commercial relationships do not buy position, rating or favorable wording, and an operator cannot pay to have a criticism removed. If you believe a page is wrong, tell us what is wrong and where you saw better information — we would rather fix it than defend it.

Our ratings are editorial scores produced by our own review process. They are not customer-review averages, and they are not the result of us depositing or playing. Advertised bonus figures come from the operators; we reproduce them with their conditions attached and re-check them periodically.

Questions about the offers listed here

Most reader email is about the headline numbers on the operators ranked above. Those percentages are match rates on your own deposit, not cash in hand, and every one carries playthrough conditions. Here is the short version for the brands we are asked about most.

Raging Bull — our top-rated listing

Raging Bull sits first because its advertised package, 410% up to $10,000 plus 50 free spins, is among the largest match offers aimed at US players, and because the brand has a long, traceable operating history that makes its terms easy to research. The reason readers email about it is the same reason it ranks: a four-figure headline attracts attention and then runs into the arithmetic. A high-percentage match on a large deposit produces a large wagering obligation, and cashout caps on this style of bonus commonly limit what can be converted to withdrawable cash regardless of how much you win. The limitation to weigh: this is a bonus built for slots play at modest stakes, and maximum-bet rules can void a balance if you exceed them even once. Read the max bet line before your first spin, not after.

Magician Bet — the no-wagering alternative

Magician Bet earns its place for a different reason: 101% No Wagering means the match is not tied to a playthrough figure, which removes the single most common source of reader complaints. If your question is "why can't I withdraw my winnings", a no-wagering structure answers it before it is asked. The trade-off is scale — a 101% no-wagering match will not stretch as far as a headline four-figure offer, and no-wagering does not mean no conditions: expiry windows, minimum deposits, game weighting and maximum conversion caps can still apply. Check which of those are attached before you assume the balance is fully liquid.

Slots of Vegas — bonus tied to a named game

Slots of Vegas is here because its 375% bonus plus 50 free spins on Cash Chaser shows a pattern readers should learn to spot: free spins attached to one specific title. That makes the offer easy to value, since you know exactly where the spins can be used, but it also means the spins are worthless to you if that game does not suit your style or volatility preference. Spin winnings from tied offers are frequently credited as bonus funds with their own playthrough, separate from the deposit match. The limitation: the value here is concentrated in slots, so table-game and live-dealer players get less out of it than the headline suggests.

Uptown Aces and the rest of the list

Uptown Aces advertises 600% for new players, the highest match percentage on the list — and the clearest illustration that percentage alone tells you very little. A larger multiplier usually arrives with a lower maximum bonus amount, a tighter max bet or a stricter cap on withdrawable winnings. BetUS (200% up to $4,000), Slots and Casino (500% up to $2,500 across three deposits) and Bets.FM (225% up to 1 BTC plus 225 free spins) each package the same three variables differently. Card Crush, Zumba Cards and Amazon Jackpots run on a coin and sweeps-style model, where the reward is denominated in coins or sweeps credits rather than dollars — a structure with its own redemption rules that works differently from a cash deposit match. If you email us asking which is best, our answer will always be: best for what you intend to play, at what stake, over what period.

Money questions we get asked most

We do not process payments, so nothing on this site takes a cent from you. What costs money is playing at the operators we cover, and the mechanics are worth understanding before you deposit.

• Minimum deposits — Most US-facing casinos set a floor per method, and bonus eligibility often requires a higher amount than the account minimum. Depositing below the bonus threshold is the most common way readers miss out on an offer they thought they had claimed.
• Paying in — Debit cards are the most widely accepted route; credit card acceptance varies by issuer and by state, and some banks decline gambling transactions outright. ACH transfers, bank wires, prepaid vouchers and e-wallets appear at some operators but not all. PayPal availability in particular is largely confined to state-regulated sites and should be verified on the cashier page rather than assumed.
• Getting paid out — Withdrawal methods are usually narrower than deposit methods, and many operators require you to withdraw back to the method you deposited with. Expect a minimum withdrawal amount, a per-transaction or weekly maximum, and a pending or reversal period before funds are sent.
• Fees and timing — Bank wires and some check payouts can carry a flat fee; e-wallets are typically faster than bank routes. Any advertised speed is the operator's claim, not a result we have measured, and the clock generally starts only after verification is complete.
• Verification — KYC means proving identity and address, usually with a government ID and a recent utility bill or statement. Larger or irregular withdrawals can trigger source-of-funds checks. Uploading documents when you open the account, rather than when you first cash out, removes the most common cause of payout delay.

What is actually on offer at these sites

If your message is about finding a particular kind of game, it helps to know how these catalogs are usually divided:

• Slots — the bulk of every library, spanning low-volatility titles that pay small and often and high-volatility ones that do the opposite. Published RTP is a long-run average across millions of spins, not a guide to any session.
• Progressive jackpots — pooled prizes that grow until someone wins. Some require a maximum-coin bet to qualify for the top tier.
• Table games — blackjack, roulette and baccarat in RNG form, where a random number generator determines each outcome. These often count least toward wagering requirements, sometimes as little as nothing.
• Live dealer — streamed tables with a human dealer, usually the most restricted category for bonus play.
• Mobile — most operators run a browser-based mobile casino; dedicated apps are less universal, and app availability can be tied to your state.

Software providers differ by brand and by state, which is why the same game title is not available everywhere. If you are looking for a specific one, name it in your email and we will tell you what we can verify.

The other products these operators run

Several brands we cover are not casino-only. BetUS operates sportsbook and racebook betting alongside its casino, and Bets.FM combines casino play with sports wagering. These sit under separate terms: a casino welcome bonus normally cannot be cleared with sports bets, sportsbook rollover is calculated differently, and bonus funds usually cannot be moved between the two wallets. Poker rooms, bingo and virtual sports appear at some operators as further separate sections. If you claim a casino offer and then place a sports bet, check first whether it breaches the bonus terms — readers lose balances this way more often than they lose them at the tables.

Eligibility, licensing and who we can write to

You must be at least 21 to gamble online in most US states, though a few set the threshold at 18 for certain products. Legal online casino play is regulated state by state, not by a single federal license. A handful of states license and regulate online casinos directly; in those states, an authorized operator answers to the state regulator and you have a formal complaints route. Elsewhere, sites that accept US customers do so under offshore licenses, and accepting customers from a state is not the same as being authorized to serve it. That distinction determines what protection you actually have, so confirm the licensing status of any site before depositing.

We answer email from adults of legal age in their own state. We do not correspond about accounts held by anyone underage, and we will not help anyone get around a state restriction or a self-exclusion they have set.

If gambling has stopped being entertainment, say so in your message and we will point you to independent support. You can also use the operator's own tools — deposit and loss limits, session reminders, cooling-off periods and self-exclusion — or install blocking software on your devices. The National Council on Problem Gambling operates a confidential national helpline at 1-800-522-4700, available 24 hours a day. Nothing we publish treats gambling as a way to make money or fix a financial problem, and we will not answer questions framed that way.

Press, partnership and rights enquiries

Use the same address and put the subject in the first line. Operators and affiliate managers are welcome to submit corrected terms or updated licensing information; supply a source we can check and we will review it. We do not publish sponsored posts presented as editorial, and we do not accept payment to change a rating. Readers outside the US market we cover may find our page on casinos operating outside the GamStop scheme more relevant to their situation.

Before you write

Check whether the answer is already on the relevant review or guide page — bonus terms, payout conditions and state availability are documented there and updated as they change. If it is not, or if what you found contradicts what the operator told you, that is exactly the message we want. Send it through, include your state and the brand name, and we will come back to you.